Refund policy

RETURN AND REFUND POLICY

Last updated: 6 April 2026

At Miteva, we want you to feel real relief. That's why we offer a 30-day free trial on every order, alongside your statutory rights under UK consumer law.

30-DAY FREE TRIAL

You have 30 days from the date you receive your order to try Miteva in your home. If you follow our recommended guide and feel the product hasn't delivered the relief you expected, or you're unhappy for any reason, you can return it for a full refund.

This 30-day trial is offered in addition to your statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013.

LIFETIME GUARANTEE

All Miteva products come with a lifetime guarantee against manufacturing defects. If your product stops working or develops a fault during this period, we will repair, replace, or refund it free of charge.

HOW TO RETURN YOUR ORDER

To start a return, contact us at charlie@miteva.co.uk within 30 days of receiving your order. Please include:
- Your order number
- The reason for your return
- Whether you'd like a refund, replacement, or exchange

We'll respond within 24 hours with a return address and instructions.

Please do not send items back to us without first requesting a return. Items sent without prior contact cannot be accepted.

CONDITION OF RETURNED ITEMS

Items should be returned in a reasonable condition. We understand the product will have been used during your trial — that's the whole point. You don't need to return it unused or in original packaging.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us immediately at charlie@miteva.co.uk if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

REFUNDS

Once we receive your returned item, we'll inspect it and notify you whether your refund has been approved. Approved refunds are processed within 10 working days to your original payment method. Please remember it can take additional time for your bank or card provider to process and post the refund.

If more than 15 working days have passed since we approved your return and you have not received your refund, please contact us at charlie@miteva.co.uk.

EXCHANGES

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURN SHIPPING COSTS

For items returned under the 30-day trial or because you've changed your mind, you are responsible for the cost of return postage.

For items that are faulty, damaged, or not as described, we will cover the cost of return postage under the Consumer Rights Act 2015.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be returned in a reasonable condition.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials or flammable liquids. Unfortunately we cannot accept returns on sale items or gift cards.

Please contact us if you have questions or concerns about your specific item.

YOUR STATUTORY RIGHTS

Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by this policy.

CONTACT

For all return enquiries, please contact us at:

Miteva
Cliff Park House
Gorleston-On-Sea
NR31 6JN
United Kingdom

Email: charlie@miteva.co.uk
Customer service hours: Monday to Sunday, 9am to 5pm